Answered By: Susan Bonsteel
Last Updated: Jul 22, 2016     Views: 36

Having trouble accessing the library databases? Here are few things to try: 

  • Delete your browser history and click on the databases again.
    Directions: Internet Explorer | Firefox |Chrome
  • Try using a different browser.
  • Do you have the most recent browser update possible?
    Update your browser software and try accessing the databases again.
  • Check for the following in your browser security settings:

Popup blocker:  Disable your pop-up blockers while you are accessing content through EZproxy.

Cookies:  Make sure cookies are enabled. EZproxy and many of our library resources send “cookies” when you are connected to verify that you are an authorized user.
Directions:  Internet Explorer |Firefox  |Chrome

JavaScript: Make sure JavaScript is enabled.
Directions: Internet Explorer |Firefox | Chrome

Firewall:  If you’re running a local firewall, you need to allow access to as a safe site.

If you continue to have problems AskUs for assistance or put in a ticket with the Tech Connection.